Ayana Soaps & Scent Co

Effective Date: 7 February 2025

Welcome to Ayana Soaps & Scent Co ("Company," "we," "us," or "our"). By accessing and using our website www.ayanasoaps.com ("Website"), you agree to comply with and be bound by the following Terms of Use. If you do not agree with any of these terms, please do not use our website or services.

1. General Terms

1.1 These Terms of Use govern your use of our Website, including purchasing products, browsing content, and engaging with our services.

1.2 We reserve the right to modify, update, or discontinue any part of the Website at any time without prior notice.

2. User Accounts & Responsibilities

2.1 To access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account and password.

2.2 You agree to provide accurate and up-to-date information when creating an account or making a purchase.

2.3 Any misuse, fraudulent activity, or unauthorized access to the Website may result in the termination of your account.

3. Product Information & Pricing

3.1 We make every effort to ensure that all product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct them without prior notice.

3.2 Prices listed on the Website are subject to change without notice.

3.3 We reserve the right to refuse or cancel any orders placed due to pricing errors, stock availability, or suspected fraudulent transactions.

4. Orders, Payment & Shipping

4.1 All orders placed on our Website are subject to availability and confirmation.

4.2 We accept various payment methods as listed at checkout. By making a purchase, you agree that the provided payment details are accurate.

4.3 Shipping timelines are estimates and may be affected by unforeseen delays. We are not responsible for delays caused by courier services.

5. Returns & Refunds

5.1 Our return and refund policy is available https://ayanasoaps.com/pages/refund-return-policy

5.2 Products must be returned in their original condition and packaging to be eligible for a refund or exchange.

5.3 Refunds will be processed within 7 business days after receiving the returned product.

6. Intellectual Property

6.1 All content on this Website, including text, images, graphics, logos, and designs, is the intellectual property of Ayana Soaps & Scent Co and is protected by copyright and trademark laws.

6.2 You may not reproduce, distribute, modify, or use any content from this Website without prior written permission.

7. Prohibited Activities

By using our Website, you agree NOT to:

Violate any applicable laws or regulations.

Use the Website for fraudulent or misleading purposes.

Transmit viruses, malware, or harmful code.

Interfere with the security or functionality of the Website.

8. Third-Party Links

8.1 Our Website may contain links to third-party websites for convenience. We do not endorse or take responsibility for their content, policies, or security practices.

8.2 Your interaction with third-party websites is at your own risk.

9. Limitation of Liability

9.1 We strive to provide accurate and reliable information; however, we do not guarantee that our Website will be error-free or uninterrupted.

9.2 Ayana Soaps & Scent Co shall not be liable for any direct, indirect, or consequential damages resulting from your use of this Website, including but not limited to loss of data, profits, or business interruption.

10. Indemnification

10.1 You agree to indemnify and hold Ayana Soaps & Scent Co harmless from any claims, liabilities, damages, or expenses arising from your use of our Website or violation of these Terms.

11. Governing Law

11.1 These Terms of Use shall be governed by and interpreted in accordance with the laws of Malaysia.

11.2 Any disputes arising from these Terms shall be settled in the courts of Malaysia.

12. Changes to Terms of Use

12.1 We may update these Terms at any time. Changes will be posted on this page with an updated effective date.

12.2 Continued use of the Website after changes are made signifies acceptance of the new Terms.

13. Contact Us

For any inquiries regarding these Terms, please contact us at:

📍 Ayana Soaps & Scent Co

8B, Jalan Seputeh, Off Old Klang Road,

Kuala Lumpur, Malaysia

📧 Email: shopayanasoaps@gmail.com

📞 Phone/WhatsApp: +60 12-607 7899