Ayana Soaps & Scent Co

Effective Date: 7 February 2025

1. Introduction

At Ayana Soaps & Scent Co, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we offer a return and refund policy subject to the conditions below.

2. Eligibility for Returns & Refunds

To be eligible for a return or refund, the following conditions must be met:

✅ The product must be unused, unopened, and in its original packaging.

✅ The return request must be made within 7 days of receiving the order.

✅ The product must be in the same condition as received, with no visible damage.

✅ Proof of purchase (receipt or order confirmation) is required.

🚫 Non-Returnable Items:

Used, opened, or damaged products due to customer handling.

Items purchased under clearance, final sale, or promotional discounts.

Personalized or custom-made products.

Gift cards and free items received with promotions.

3. Return Process

If you wish to return an item, follow these simple steps:

1️⃣ Contact Us

Email us at shopayanasoaps@gmail.com or WhatsApp us at +60 12-607 7899 with your order details and reason for return.

Attach clear photos of the product (if defective or damaged).

2️⃣ Wait for Approval

Our team will review your request and respond within 3-5 business days.

If approved, we will provide return instructions.

3️⃣ Ship the Item

Send the item to our return address (to be provided in the approval email).

Customers are responsible for return shipping costs, except in cases of damaged or incorrect items sent.

4️⃣ Refund or Replacement

Once received and inspected, we will process a refund or replacement within 7 business days.

Refunds will be issued via the original payment method.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will replace the product at no extra cost, or provide a full refund, including return shipping fees.

5. Exchange Policy

We only allow exchanges for defective or damaged products.

If you wish to exchange for a different product, you must return the original item and place a new order.

6. Late or Missing Refunds

Refunds typically take 7 business days to reflect in your account.

If you haven’t received your refund after this period, please check with your bank or contact us for assistance.

7. Contact Us

For any refund or return inquiries, contact our support team:

📍 Ayana Soaps & Scent Co

8B, Jalan Seputeh, Off Old Klang Road,

Kuala Lumpur, Malaysia

📧 Email: shopayanasoaps@gmail.com

📞 Phone/WhatsApp: +60 12-607 7899